Outsourcing Email Management? Companies are getting the Messagearticles shop
Email is a company's lifeblood. Everyone from the corner office on down depends on it and expects 100 percent availability. They schedule meetings, assign tasks, answer questions, receive product orders, check progress and exchange friendly greetings - all with the click of a mouse. Communication among customers, employees and business partners has never been easier...Until something goes wrong.
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An employee inadvertently opens the door to a virus that downs the entire system ... A heavy day of email volume overwhelms the allocated storage, impeding performance of other mission-critical IT functions ... Corporate counsel has asked that you turn over all emails from July of last year to settle a patent dispute, and you're not even sure if you have them. All the while several of your staff members are spending hours trying to solve these problems, while the more strategic and forward-thinking projects get put on hold ... again.
Managing corporate email systems has become a nightmare for companies and an expense that seemingly knows few bounds. Email systems grow so fast that what should be one of the most strategic tools at our disposal can quickly become an out-of-control beast that refuses to be tamed.
In fact, according to the Radicati Group, the number of mailboxes is expected to increase by 20 percent or more, and volume per user has grown by 53 percent over last year. No wonder system management is such a daunting task.
There's more at stake than convenience. Vulnerabilities are exposed as email volume grows, new viruses attack and CAN-SPAM-like government regulations become more convoluted. A downed email system interrupts business, slows productivity and disrupts potentially critical communication. And companies can be held financially liable for viruses that are inadvertently spread by an employee, or for questionable or inappropriate content transmitted from their systems.
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Who's managing the Email Store?
Most larger companies still place the responsibility of managing their email systems on already overburdened and under-budgeted IT departments, expecting them to expand systems, prevent virus attacks, filter spam and develop archiving solutions - all with shrinking budgets and dwindling staffs. Most of the smaller companies don't even have that luxury; it's strictly do-it-yourself.
Some companies have never investigated how much maintaining their email systems internally is costing them - in actual dollars, hardware costs, IT resources, personnel time and lost revenues and/or productivity when the system is not available. The costs are high - it seems there's no end to the complexity involved in maintaining a corporate email system.
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